That lovely feeling of finally opening your hotel door after hours and hours of travelling, dropping your suitcase on the floor and then falling back onto the king-sized bed with its lovingly made duvet and freshly laundered sheets. But imagine doing all that in a hotel room that’s never been slept in before, or better still in a hotel that’s never had any guests in it before, and then better still in New York City! That’s what it was like when I spent 3-4 nights in the INNside New York NoMad hotel on its first day of opening.
So how this actually happen? Well I hadn’t intentionally sought out new hotels in NYC, but instead had been invited their through work to present to a team of US salespeople. It just so happened that our conference was to be in this newly opened hotel. The employees behind the desk in reception were just as happy to be there as I was as it was their first day in the hotel too. There were double the number of people behind the desk that were actually needed, but it looked like everybody was learning the ropes and keen to be out on the shop floor, together with all levels of the hotel’s management. It’s not common that you see the staff to be equally as enthused as their guests. Continue reading